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The differences between branch managers trainee and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a branch manager trainee and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $27,133 average annual salary of a branch manager trainee.
The top three skills for a branch manager trainee include customer satisfaction, people management and multitasking. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Branch Manager Trainee | Customer Service Manager | |
| Yearly salary | $27,133 | $61,487 |
| Hourly rate | $13.04 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 85,482 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 83% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A branch manager trainee is responsible for learning the operations of a specific industry under the supervision of a direct manager. Branch manager trainees analyze and familiarize themselves with all the processes and procedures of the company, including project management and departmental functions. They also supervise a small group of staff, shadow their work daily, and report observations to the branch manager. A branch manager should have excellent communication and leadership skills, as well as quick adaptation and detail-oriented to master duties within a short amount of time.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Branch managers trainee and customer service managers have different pay scales, as shown below.
| Branch Manager Trainee | Customer Service Manager | |
| Average salary | $27,133 | $61,487 |
| Salary range | Between $16,000 And $43,000 | Between $35,000 And $105,000 |
| Highest paying City | Longmont, CO | Washington, DC |
| Highest paying state | Colorado | New Jersey |
| Best paying company | JPMorgan Chase & Co. | KLA |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a branch manager trainee and a customer service manager in terms of educational background:
| Branch Manager Trainee | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 83% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between branch managers trainee' and customer service managers' demographics:
| Branch Manager Trainee | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.7% Female, 36.3% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |