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The differences between business support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a business support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $53,768 average annual salary of a business support specialist.
The top three skills for a business support specialist include data entry, business support and project management. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Business Support Specialist | Senior Support Specialist | |
| Yearly salary | $53,768 | $106,515 |
| Hourly rate | $25.85 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,206 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A business support specialist is responsible for evaluating the current production and manufacturing processes, improving the operational standards, and identifying opportunities to maximize the staff's productivity and efficiency. Business support specialists determine areas of improvement with the business procedures and strategize methods to deliver high-quality outputs for client satisfaction. They also coordinate with the marketing and sales team to monitor business channels and establish solutions to enhance the company's brand image within the target market.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Business support specialists and senior support specialists have different pay scales, as shown below.
| Business Support Specialist | Senior Support Specialist | |
| Average salary | $53,768 | $106,515 |
| Salary range | Between $30,000 And $95,000 | Between $71,000 And $159,000 |
| Highest paying City | New York, NY | Piscataway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Genentech | Eclaro |
| Best paying industry | Pharmaceutical | Manufacturing |
There are a few differences between a business support specialist and a senior support specialist in terms of educational background:
| Business Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between business support specialists' and senior support specialists' demographics:
| Business Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |