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The differences between business support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a business support specialist and a service support specialist. Additionally, a business support specialist has an average salary of $53,768, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a business support specialist include data entry, business support and project management. The most important skills for a service support specialist are customer service, support services, and social work.
| Business Support Specialist | Service Support Specialist | |
| Yearly salary | $53,768 | $43,538 |
| Hourly rate | $25.85 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,206 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A business support specialist is responsible for evaluating the current production and manufacturing processes, improving the operational standards, and identifying opportunities to maximize the staff's productivity and efficiency. Business support specialists determine areas of improvement with the business procedures and strategize methods to deliver high-quality outputs for client satisfaction. They also coordinate with the marketing and sales team to monitor business channels and establish solutions to enhance the company's brand image within the target market.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Business support specialists and service support specialists have different pay scales, as shown below.
| Business Support Specialist | Service Support Specialist | |
| Average salary | $53,768 | $43,538 |
| Salary range | Between $30,000 And $95,000 | Between $26,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Connecticut |
| Best paying company | Genentech | Cheniere Energy |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a business support specialist and a service support specialist in terms of educational background:
| Business Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between business support specialists' and service support specialists' demographics:
| Business Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |