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The differences between call center agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center agent and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $31,180 average annual salary of a call center agent.
The top three skills for a call center agent include customer service, strong customer service and data entry. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Call Center Agent | Customer Service Consultant | |
| Yearly salary | $31,180 | $37,471 |
| Hourly rate | $14.99 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 131,722 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center agent is responsible for answering calls and assisting clients by responding to inquiries. They also handle complaints and resolve issues, troubleshoot errors, and process applications. The tasks of a call center agent will vary on the directives of supervisors. There are instances when they must make calls to gather or give information, sell products, and discuss a particular subject. Furthermore, most of the duties take place in a team setting, which is why it is essential to coordinate with colleagues and adhere to the company's policies and regulations at all times.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Call center agents and customer service consultants have different pay scales, as shown below.
| Call Center Agent | Customer Service Consultant | |
| Average salary | $31,180 | $37,471 |
| Salary range | Between $23,000 And $41,000 | Between $20,000 And $68,000 |
| Highest paying City | New York, NY | Hartford, CT |
| Highest paying state | Minnesota | Connecticut |
| Best paying company | University of California, Berkeley | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between a call center agent and a customer service consultant in terms of educational background:
| Call Center Agent | Customer Service Consultant | |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center agents' and customer service consultants' demographics:
| Call Center Agent | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 21.0% Asian, 5.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |