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The differences between call center analysts and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center analyst, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a call center analyst has an average salary of $47,153, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Call Center Analyst | Certified Medical Technician | |
| Yearly salary | $47,153 | $38,859 |
| Hourly rate | $22.67 | $18.68 |
| Growth rate | 10% | 5% |
| Number of jobs | 44,065 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 28% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Call center analysts and certified medical technicians have different pay scales, as shown below.
| Call Center Analyst | Certified Medical Technician | |
| Average salary | $47,153 | $38,859 |
| Salary range | Between $32,000 And $68,000 | Between $28,000 And $53,000 |
| Highest paying City | Quincy, MA | Denton, TX |
| Highest paying state | New York | Alaska |
| Best paying company | Apple | Favorite Healthcare Staffing |
| Best paying industry | Energy | Health Care |
There are a few differences between a call center analyst and a certified medical technician in terms of educational background:
| Call Center Analyst | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Stanford University | University of Connecticut |
Here are the differences between call center analysts' and certified medical technicians' demographics:
| Call Center Analyst | Certified Medical Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 8% |