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The differences between call center analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Call Center Analyst | Customer Support Analyst | |
| Yearly salary | $47,153 | $65,147 |
| Hourly rate | $22.67 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Call center analysts and customer support analysts have different pay scales, as shown below.
| Call Center Analyst | Customer Support Analyst | |
| Average salary | $47,153 | $65,147 |
| Salary range | Between $32,000 And $68,000 | Between $42,000 And $99,000 |
| Highest paying City | Quincy, MA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | SAP |
| Best paying industry | Energy | Technology |
There are a few differences between a call center analyst and a customer support analyst in terms of educational background:
| Call Center Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and customer support analysts' demographics:
| Call Center Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |