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The differences between call center analysts and information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and an information technology specialist. Additionally, an information technology specialist has an average salary of $81,241, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for an information technology specialist are customer service, troubleshoot, and computer system.
| Call Center Analyst | Information Technology Specialist | |
| Yearly salary | $47,153 | $81,241 |
| Hourly rate | $22.67 | $39.06 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 122,519 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.
Call center analysts and information technology specialists have different pay scales, as shown below.
| Call Center Analyst | Information Technology Specialist | |
| Average salary | $47,153 | $81,241 |
| Salary range | Between $32,000 And $68,000 | Between $58,000 And $113,000 |
| Highest paying City | Quincy, MA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Apple | |
| Best paying industry | Energy | Technology |
There are a few differences between a call center analyst and an information technology specialist in terms of educational background:
| Call Center Analyst | Information Technology Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 57% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and information technology specialists' demographics:
| Call Center Analyst | Information Technology Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 77.8% Female, 22.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |