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The differences between call center analysts and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and an information technology technician. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Call Center Analyst | Information Technology Technician | |
| Yearly salary | $47,153 | $49,031 |
| Hourly rate | $22.67 | $23.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 47% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Call center analysts and information technology technicians have different pay scales, as shown below.
| Call Center Analyst | Information Technology Technician | |
| Average salary | $47,153 | $49,031 |
| Salary range | Between $32,000 And $68,000 | Between $28,000 And $83,000 |
| Highest paying City | Quincy, MA | Urban Honolulu, HI |
| Highest paying state | New York | Hawaii |
| Best paying company | Apple | Cravath |
| Best paying industry | Energy | Finance |
There are a few differences between a call center analyst and an information technology technician in terms of educational background:
| Call Center Analyst | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 47% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and information technology technicians' demographics:
| Call Center Analyst | Information Technology Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |