Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between call center analysts and trainees can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a trainee. Additionally, a call center analyst has an average salary of $47,153, which is higher than the $39,185 average annual salary of a trainee.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a trainee are customer service, CDL, and training programs.
| Call Center Analyst | Trainee | |
| Yearly salary | $47,153 | $39,185 |
| Hourly rate | $22.67 | $18.84 |
| Growth rate | 10% | 5% |
| Number of jobs | 44,065 | 51,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 56% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.
Call center analysts and trainees have different pay scales, as shown below.
| Call Center Analyst | Trainee | |
| Average salary | $47,153 | $39,185 |
| Salary range | Between $32,000 And $68,000 | Between $27,000 And $55,000 |
| Highest paying City | Quincy, MA | Richmond, CA |
| Highest paying state | New York | Hawaii |
| Best paying company | Apple | Clifford Chance |
| Best paying industry | Energy | Finance |
There are a few differences between a call center analyst and a trainee in terms of educational background:
| Call Center Analyst | Trainee | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and trainees' demographics:
| Call Center Analyst | Trainee | |
| Average age | 42 | 43 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 56.4% Female, 43.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.8% White, 61.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |