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The differences between call center associates and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center associate and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a call center associate include patients, inbound calls and customer service. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Call Center Associate | Customer Service Consultant | |
| Yearly salary | $31,363 | $37,471 |
| Hourly rate | $15.08 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,167 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Call center associates and customer service consultants have different pay scales, as shown below.
| Call Center Associate | Customer Service Consultant | |
| Average salary | $31,363 | $37,471 |
| Salary range | Between $22,000 And $43,000 | Between $20,000 And $68,000 |
| Highest paying City | Albany, NY | Hartford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Spectrum | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between a call center associate and a customer service consultant in terms of educational background:
| Call Center Associate | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center associates' and customer service consultants' demographics:
| Call Center Associate | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |