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The differences between call center coordinators and appointment coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center coordinator, becoming an appointment coordinator takes usually requires 1-2 years. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $31,144 average annual salary of an appointment coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for an appointment coordinator are patients, customer service, and repair orders.
| Call Center Coordinator | Appointment Coordinator | |
| Yearly salary | $35,631 | $31,144 |
| Hourly rate | $17.13 | $14.97 |
| Growth rate | -4% | -8% |
| Number of jobs | 209,222 | 72,134 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 32% |
| Average age | 40 | 49 |
| Years of experience | 12 | 2 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
Appointment coordinators are professionals who are responsible for coordinating and initiating business appointments between external associates and the organization's top management. These coordinators are required to schedule all appointments for their customer service representatives and directing them to maintain a positive attitude and customer service to their clients. They must supervise the service department by implement employee procedures and answering most of their incoming phone calls. Appointment coordinators must also perform administrative duties such as faxing, filing records, and data entry.
Call center coordinators and appointment coordinators have different pay scales, as shown below.
| Call Center Coordinator | Appointment Coordinator | |
| Average salary | $35,631 | $31,144 |
| Salary range | Between $26,000 And $47,000 | Between $25,000 And $37,000 |
| Highest paying City | Juneau, AK | - |
| Highest paying state | Alaska | - |
| Best paying company | Spectrum | - |
| Best paying industry | Telecommunication | - |
There are a few differences between a call center coordinator and an appointment coordinator in terms of educational background:
| Call Center Coordinator | Appointment Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center coordinators' and appointment coordinators' demographics:
| Call Center Coordinator | Appointment Coordinator | |
| Average age | 40 | 49 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 14.9% Female, 85.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 9% |