Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between call center coordinators and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a call center associate. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Call Center Coordinator | Call Center Associate | |
| Yearly salary | $35,631 | $31,363 |
| Hourly rate | $17.13 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,222 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Call center coordinators and call center associates have different pay scales, as shown below.
| Call Center Coordinator | Call Center Associate | |
| Average salary | $35,631 | $31,363 |
| Salary range | Between $26,000 And $47,000 | Between $22,000 And $43,000 |
| Highest paying City | Juneau, AK | Albany, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Spectrum | Spectrum |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a call center coordinator and a call center associate in terms of educational background:
| Call Center Coordinator | Call Center Associate | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center coordinators' and call center associates' demographics:
| Call Center Coordinator | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |