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The differences between call center coordinators and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a call center representative. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Call Center Coordinator | Call Center Representative | |
| Yearly salary | $35,631 | $31,549 |
| Hourly rate | $17.13 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,222 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Call center coordinators and call center representatives have different pay scales, as shown below.
| Call Center Coordinator | Call Center Representative | |
| Average salary | $35,631 | $31,549 |
| Salary range | Between $26,000 And $47,000 | Between $25,000 And $39,000 |
| Highest paying City | Juneau, AK | Seattle, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Spectrum | University of California, Berkeley |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a call center coordinator and a call center representative in terms of educational background:
| Call Center Coordinator | Call Center Representative | |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center coordinators' and call center representatives' demographics:
| Call Center Coordinator | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |