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The differences between call center coordinators and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center coordinator, becoming a call center supervisor takes usually requires 4-6 years. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Call Center Coordinator | Call Center Supervisor | |
| Yearly salary | $35,631 | $35,300 |
| Hourly rate | $17.13 | $16.97 |
| Growth rate | -4% | 6% |
| Number of jobs | 209,222 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Call center coordinators and call center supervisors have different pay scales, as shown below.
| Call Center Coordinator | Call Center Supervisor | |
| Average salary | $35,631 | $35,300 |
| Salary range | Between $26,000 And $47,000 | Between $23,000 And $53,000 |
| Highest paying City | Juneau, AK | New York, NY |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Spectrum | Spectrum |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a call center coordinator and a call center supervisor in terms of educational background:
| Call Center Coordinator | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between call center coordinators' and call center supervisors' demographics:
| Call Center Coordinator | Call Center Supervisor | |
| Average age | 40 | 47 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |