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The differences between call center coordinators and information coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and an information coordinator. Additionally, an information coordinator has an average salary of $49,118, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for an information coordinator are patients, customer service, and medical terminology.
| Call Center Coordinator | Information Coordinator | |
| Yearly salary | $35,631 | $49,118 |
| Hourly rate | $17.13 | $23.61 |
| Growth rate | -4% | 11% |
| Number of jobs | 209,222 | 84,359 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Average age | 40 | 45 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
An information coordinator is an individual who is responsible for collecting, analyzing, processing, and distributing information according to an organization's policies. With effective communication skills, information coordinators must serve as the main spokesperson for the company who deals primarily with the media and reporters. They are required to provide annual reports, company newsletters, and information so that investors can decide whether to invest in the company. Information coordinators must also maintain the security and confidentiality of the records of clients as well as other confidential information.
Call center coordinators and information coordinators have different pay scales, as shown below.
| Call Center Coordinator | Information Coordinator | |
| Average salary | $35,631 | $49,118 |
| Salary range | Between $26,000 And $47,000 | Between $34,000 And $69,000 |
| Highest paying City | Juneau, AK | San Francisco, CA |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Spectrum | Mayer Brown |
| Best paying industry | Telecommunication | Manufacturing |
There are a few differences between a call center coordinator and an information coordinator in terms of educational background:
| Call Center Coordinator | Information Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between call center coordinators' and information coordinators' demographics:
| Call Center Coordinator | Information Coordinator | |
| Average age | 40 | 45 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 28.0% Female, 72.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 8.8% Unknown, 4.2% Hispanic or Latino, 17.5% Asian, 7.9% White, 60.4% American Indian and Alaska Native, 1.3% |
| LGBT Percentage | 7% | 9% |