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The differences between call center coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center coordinator, becoming a lead coordinator takes usually requires 4-6 years. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Call Center Coordinator | Lead Coordinator | |
| Yearly salary | $35,631 | $43,026 |
| Hourly rate | $17.13 | $20.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 209,222 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 56% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Call center coordinators and lead coordinators have different pay scales, as shown below.
| Call Center Coordinator | Lead Coordinator | |
| Average salary | $35,631 | $43,026 |
| Salary range | Between $26,000 And $47,000 | Between $26,000 And $71,000 |
| Highest paying City | Juneau, AK | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Spectrum | General Motors |
| Best paying industry | Telecommunication | Hospitality |
There are a few differences between a call center coordinator and a lead coordinator in terms of educational background:
| Call Center Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between call center coordinators' and lead coordinators' demographics:
| Call Center Coordinator | Lead Coordinator | |
| Average age | 40 | 47 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |