Call center supervisor vs customer care supervisor

The differences between call center supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $35,300 average annual salary of a call center supervisor.

The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Call center supervisor vs customer care supervisor overview

	Call Center Supervisor	Customer Care Supervisor
Yearly salary	$35,300	$42,702
Hourly rate	$16.97	$20.53
Growth rate	6%	-4%
Number of jobs	217,633	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a call center supervisor do?

A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Call center supervisor vs customer care supervisor salary

Call center supervisors and customer care supervisors have different pay scales, as shown below.

	Call Center Supervisor	Customer Care Supervisor
Average salary	$35,300	$42,702
Salary range	Between $23,000 And $53,000	Between $30,000 And $59,000
Highest paying City	New York, NY	-
Highest paying state	Hawaii	-
Best paying company	Spectrum	-
Best paying industry	Finance	-

Differences between call center supervisor and customer care supervisor education

There are a few differences between a call center supervisor and a customer care supervisor in terms of educational background:

	Call Center Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Call center supervisor vs customer care supervisor demographics

Here are the differences between call center supervisors' and customer care supervisors' demographics:

	Call Center Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 39.9% Female, 60.1%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between call center supervisor and customer care supervisor duties and responsibilities

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Call center supervisor vs customer care supervisor skills

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Office and Administrative Industry
Call Center Supervisor
Call Center Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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