Call worker vs member service representative

The differences between call workers and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call worker and a member service representative. Additionally, a member service representative has an average salary of $31,395, which is higher than the $29,166 average annual salary of a call worker.

The top three skills for a call worker include customer service, alumni and customer orders. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Call worker vs member service representative overview

	Call Worker	Member Service Representative
Yearly salary	$29,166	$31,395
Hourly rate	$14.02	$15.09
Growth rate	-4%	-4%
Number of jobs	194,135	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a call worker do?

A call worker usually works at call centers where they are primarily in charge of answering or making calls, ensuring optimal support and other services to clients. When it comes to answering inbound calls, they are responsible for responding to inquiries, arranging services, troubleshooting problems, providing solutions or instructions, handling complaints professionally, and solving concerns and issues efficiently. Moreover, they may also generate leads and reach out to potential clients, aiming to secure sales by offering products and services, discussing product specifications, and arranging payment plans.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Call worker vs member service representative salary

Call workers and member service representatives have different pay scales, as shown below.

	Call Worker	Member Service Representative
Average salary	$29,166	$31,395
Salary range	Between $23,000 And $36,000	Between $21,000 And $45,000
Highest paying City	San Mateo, CA	Alameda, CA
Highest paying state	Washington	Hawaii
Best paying company	UC Santa Barbara	Tinker Federal Credit Union
Best paying industry	Non Profits	Insurance

Differences between call worker and member service representative education

There are a few differences between a call worker and a member service representative in terms of educational background:

	Call Worker	Member Service Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Call worker vs member service representative demographics

Here are the differences between call workers' and member service representatives' demographics:

	Call Worker	Member Service Representative
Average age	40	40
Gender ratio	Male, 46.0% Female, 54.0%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 18.2% Asian, 4.8% White, 61.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call worker and member service representative duties and responsibilities

Call worker example responsibilities.

Call alumni to raise scholarships funds
Monitor and troubleshot ATMs to determine problems.
Relay line problems on the CMS equipment.
Review medical necessity information for medications requiring prior authorization for Medicare members.
Company are subcontracted by Directv before Directv take over call center.
Request any additional information need to determine program eligibility, while following all HIPPA laws and regulations.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Call worker vs member service representative skills

Common call worker skills

Customer Service, 46%
Alumni, 30%
Customer Orders, 24%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Call Worker
Call Worker vs Member Service Representative

Updated January 8, 2025

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