Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between center consultants and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a center specialist. Additionally, a center consultant has an average salary of $60,050, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Center Consultant | Center Specialist | |
| Yearly salary | $60,050 | $33,648 |
| Hourly rate | $28.87 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Center consultants and center specialists have different pay scales, as shown below.
| Center Consultant | Center Specialist | |
| Average salary | $60,050 | $33,648 |
| Salary range | Between $31,000 And $115,000 | Between $24,000 And $46,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | California | New Hampshire |
| Best paying company | Kronos Incorporated | BP America Inc |
| Best paying industry | - | Finance |
There are a few differences between a center consultant and a center specialist in terms of educational background:
| Center Consultant | Center Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and center specialists' demographics:
| Center Consultant | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |