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The differences between center consultants and client services consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a client services consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $60,050 average annual salary of a center consultant.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a client services consultant are customer service, HR, and project management.
| Center Consultant | Client Services Consultant | |
| Yearly salary | $60,050 | $66,671 |
| Hourly rate | $28.87 | $32.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 258,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 72% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
Center consultants and client services consultants have different pay scales, as shown below.
| Center Consultant | Client Services Consultant | |
| Average salary | $60,050 | $66,671 |
| Salary range | Between $31,000 And $115,000 | Between $40,000 And $109,000 |
| Highest paying City | Washington, DC | Uniondale, NY |
| Highest paying state | California | New York |
| Best paying company | Kronos Incorporated | Control Risks |
| Best paying industry | - | Technology |
There are a few differences between a center consultant and a client services consultant in terms of educational background:
| Center Consultant | Client Services Consultant | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and client services consultants' demographics:
| Center Consultant | Client Services Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |