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The differences between center consultants and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a customer service advocate. Additionally, a center consultant has an average salary of $60,050, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Center Consultant | Customer Service Advocate | |
| Yearly salary | $60,050 | $33,000 |
| Hourly rate | $28.87 | $15.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Center consultants and customer service advocates have different pay scales, as shown below.
| Center Consultant | Customer Service Advocate | |
| Average salary | $60,050 | $33,000 |
| Salary range | Between $31,000 And $115,000 | Between $27,000 And $39,000 |
| Highest paying City | Washington, DC | Danvers, MA |
| Highest paying state | California | Alaska |
| Best paying company | Kronos Incorporated | Committee for Public Counsel Services |
| Best paying industry | - | Insurance |
There are a few differences between a center consultant and a customer service advocate in terms of educational background:
| Center Consultant | Customer Service Advocate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and customer service advocates' demographics:
| Center Consultant | Customer Service Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |