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The differences between certified trainers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a certified trainer, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a certified trainer has an average salary of $54,770, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a certified trainer include safety procedures, food safety and customer service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Certified Trainer | Customer Service Trainer | |
| Yearly salary | $54,770 | $32,452 |
| Hourly rate | $26.33 | $15.60 |
| Growth rate | 8% | -4% |
| Number of jobs | 54,839 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
A certified trainer is responsible for creating a customized fitness program for clients to improve their body functions, including their cardiovascular stability, balance, flexibility, and overall wellness for a healthy lifestyle. Certified trainers determine the clients' fitness goals, monitoring the clients' progress, and adjusting training plans as needed. They also monitor their clients' food intake, encouraging them to follow strict diet procedures to maintain nutritional standards and practice health disciplines. A certified trainer must have excellent communication and critical-thinking skills and extensive knowledge of the fitness industry.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Certified trainers and customer service trainers have different pay scales, as shown below.
| Certified Trainer | Customer Service Trainer | |
| Average salary | $54,770 | $32,452 |
| Salary range | Between $31,000 And $95,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a certified trainer and a customer service trainer in terms of educational background:
| Certified Trainer | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between certified trainers' and customer service trainers' demographics:
| Certified Trainer | Customer Service Trainer | |
| Average age | 44 | 40 |
| Gender ratio | Male, 44.1% Female, 55.9% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.2% Unknown, 6.3% Hispanic or Latino, 16.5% Asian, 5.8% White, 59.7% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |