Civilian service employee vs call center representative

The differences between civilian service employees and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a call center representative. Additionally, a civilian service employee has an average salary of $33,362, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a call center representative are strong customer service, customer service, and patients.

Civilian service employee vs call center representative overview

	Civilian Service Employee	Call Center Representative
Yearly salary	$33,362	$31,549
Hourly rate	$16.04	$15.17
Growth rate	-4%	-4%
Number of jobs	43,207	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 54%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Civilian service employee vs call center representative salary

Civilian service employees and call center representatives have different pay scales, as shown below.

	Civilian Service Employee	Call Center Representative
Average salary	$33,362	$31,549
Salary range	Between $24,000 And $46,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between civilian service employee and call center representative education

There are a few differences between a civilian service employee and a call center representative in terms of educational background:

	Civilian Service Employee	Call Center Representative
Most common degree	Bachelor's Degree, 54%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs call center representative demographics

Here are the differences between civilian service employees' and call center representatives' demographics:

	Civilian Service Employee	Call Center Representative
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and call center representative duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Civilian service employee vs call center representative skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Call Center Representative

Updated January 8, 2025

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