Civilian service employee vs customer care representative

The differences between civilian service employees and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a customer care representative. Additionally, a civilian service employee has an average salary of $33,362, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Civilian service employee vs customer care representative overview

	Civilian Service Employee	Customer Care Representative
Yearly salary	$33,362	$32,912
Hourly rate	$16.04	$15.82
Growth rate	-4%	-4%
Number of jobs	43,207	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Civilian service employee vs customer care representative salary

Civilian service employees and customer care representatives have different pay scales, as shown below.

	Civilian Service Employee	Customer Care Representative
Average salary	$33,362	$32,912
Salary range	Between $24,000 And $46,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between civilian service employee and customer care representative education

There are a few differences between a civilian service employee and a customer care representative in terms of educational background:

	Civilian Service Employee	Customer Care Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs customer care representative demographics

Here are the differences between civilian service employees' and customer care representatives' demographics:

	Civilian Service Employee	Customer Care Representative
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and customer care representative duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Civilian service employee vs customer care representative skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Customer Care Representative

Updated January 8, 2025

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