Civilian service employee vs customer service trainer

The differences between civilian service employees and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a customer service trainer. Additionally, a civilian service employee has an average salary of $33,362, which is higher than the $32,452 average annual salary of a customer service trainer.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.

Civilian service employee vs customer service trainer overview

	Civilian Service Employee	Customer Service Trainer
Yearly salary	$33,362	$32,452
Hourly rate	$16.04	$15.60
Growth rate	-4%	-4%
Number of jobs	43,207	235,862
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

Civilian service employee vs customer service trainer salary

Civilian service employees and customer service trainers have different pay scales, as shown below.

	Civilian Service Employee	Customer Service Trainer
Average salary	$33,362	$32,452
Salary range	Between $24,000 And $46,000	Between $25,000 And $40,000
Highest paying City	-	Tacoma, WA
Highest paying state	-	Alaska
Best paying company	-	Salesforce
Best paying industry	-	Telecommunication

Differences between civilian service employee and customer service trainer education

There are a few differences between a civilian service employee and a customer service trainer in terms of educational background:

	Civilian Service Employee	Customer Service Trainer
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs customer service trainer demographics

Here are the differences between civilian service employees' and customer service trainers' demographics:

	Civilian Service Employee	Customer Service Trainer
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 32.8% Female, 67.2%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and customer service trainer duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Customer service trainer example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Train new employees in customer service, as well as POS functions.
Help patients move in and out of beds, baths, wheelchairs and automobiles.
Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.

Civilian service employee vs customer service trainer skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common customer service trainer skills

Customer Care, 12%
Strong Customer Service, 11%
Cleanliness, 10%
Product Knowledge, 5%
Gross Margin, 4%
Data Entry, 4%

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Customer Service Trainer

Updated January 8, 2025

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