Civilian service employee vs representative

Differences between civilian service employee and representative duties and responsibilities

Civilian service employee example responsibilities.

• Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
• Maintain availability to answer payroll questions and resolve errors.
• Assist with preparation for meetings including PowerPoint presentations and all materials.
• Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Representative example responsibilities.

• Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
• Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Review EOB denials, appeals and/or rebilling as appropriate.
• Certify of all requirements, policies, and procedures, including MSB.
• Take inbound phone calls from member and providers explaining the EOB denial and payments
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