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The differences between claims managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a claims manager and an assistant customer service manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a claims manager include customer service, oversight and litigation. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Claims Manager | Assistant Customer Service Manager | |
| Yearly salary | $73,369 | $34,118 |
| Hourly rate | $35.27 | $16.40 |
| Growth rate | -6% | -4% |
| Number of jobs | 30,302 | 198,396 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Claims managers and assistant customer service managers have different pay scales, as shown below.
| Claims Manager | Assistant Customer Service Manager | |
| Average salary | $73,369 | $34,118 |
| Salary range | Between $45,000 And $117,000 | Between $28,000 And $41,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | Zurich | - |
| Best paying industry | Insurance | - |
There are a few differences between a claims manager and an assistant customer service manager in terms of educational background:
| Claims Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between claims managers' and assistant customer service managers' demographics:
| Claims Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |