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The differences between client delivery managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a client delivery manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client delivery manager has an average salary of $90,787, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client delivery manager include client facing, project management and client satisfaction. The most important skills for a client services manager are customer service, client service, and account management.
| Client Delivery Manager | Client Services Manager | |
| Yearly salary | $90,787 | $78,439 |
| Hourly rate | $43.65 | $37.71 |
| Growth rate | 16% | 6% |
| Number of jobs | 76,521 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 72% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
Client Delivery Managers serve as the middleman of a business enterprise. They usually spend time at the clients' operations centers. The managers help clients learn new software or consolidate new people, products, or technology. They determine the needs of their clients and supervise delivery. It is their responsibility to support huge business enterprises or corporations. Effective Client Delivery Managers need to be a hands-on, strong communicator and keen on details.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client delivery managers and client services managers have different pay scales, as shown below.
| Client Delivery Manager | Client Services Manager | |
| Average salary | $90,787 | $78,439 |
| Salary range | Between $62,000 And $132,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Accenture | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a client delivery manager and a client services manager in terms of educational background:
| Client Delivery Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between client delivery managers' and client services managers' demographics:
| Client Delivery Manager | Client Services Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 60.0% Female, 40.0% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.8% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |