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The differences between client delivery managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client delivery manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $90,787 average annual salary of a client delivery manager.
The top three skills for a client delivery manager include client facing, project management and client satisfaction. The most important skills for a senior service manager are project management, client relationships, and business development.
| Client Delivery Manager | Senior Service Manager | |
| Yearly salary | $90,787 | $129,065 |
| Hourly rate | $43.65 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 76,521 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Client Delivery Managers serve as the middleman of a business enterprise. They usually spend time at the clients' operations centers. The managers help clients learn new software or consolidate new people, products, or technology. They determine the needs of their clients and supervise delivery. It is their responsibility to support huge business enterprises or corporations. Effective Client Delivery Managers need to be a hands-on, strong communicator and keen on details.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Client delivery managers and senior service managers have different pay scales, as shown below.
| Client Delivery Manager | Senior Service Manager | |
| Average salary | $90,787 | $129,065 |
| Salary range | Between $62,000 And $132,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Accenture | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a client delivery manager and a senior service manager in terms of educational background:
| Client Delivery Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between client delivery managers' and senior service managers' demographics:
| Client Delivery Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 60.0% Female, 40.0% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.8% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |