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The differences between client delivery managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client delivery manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $90,787 average annual salary of a client delivery manager.
The top three skills for a client delivery manager include client facing, project management and client satisfaction. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Client Delivery Manager | Service Delivery Manager | |
| Yearly salary | $90,787 | $102,213 |
| Hourly rate | $43.65 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 76,521 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Client Delivery Managers serve as the middleman of a business enterprise. They usually spend time at the clients' operations centers. The managers help clients learn new software or consolidate new people, products, or technology. They determine the needs of their clients and supervise delivery. It is their responsibility to support huge business enterprises or corporations. Effective Client Delivery Managers need to be a hands-on, strong communicator and keen on details.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Client delivery managers and service delivery managers have different pay scales, as shown below.
| Client Delivery Manager | Service Delivery Manager | |
| Average salary | $90,787 | $102,213 |
| Salary range | Between $62,000 And $132,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Accenture | McKinsey & Company Inc |
| Best paying industry | Technology | Finance |
There are a few differences between a client delivery manager and a service delivery manager in terms of educational background:
| Client Delivery Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between client delivery managers' and service delivery managers' demographics:
| Client Delivery Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 60.0% Female, 40.0% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.8% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |