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Client engagement manager vs channel manager

The differences between client engagement managers and channel managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client engagement manager and a channel manager. Additionally, a client engagement manager has an average salary of $108,936, which is higher than the $87,573 average annual salary of a channel manager.

The top three skills for a client engagement manager include customer satisfaction, client engagement and issue resolution. The most important skills for a channel manager are customer service, CRM, and digital marketing.

Client engagement manager vs channel manager overview

Client Engagement ManagerChannel Manager
Yearly salary$108,936$87,573
Hourly rate$52.37$42.10
Growth rate5%5%
Number of jobs85,221106,753
Job satisfaction--
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 79%
Average age4646
Years of experience88

What does a client engagement manager do?

A client engagement manager is responsible for managing client accounts and keeping long and healthy relationships with business partners. Client engagement managers research the current market trends to execute effective marketing plans, boosting the company's and clients' brand image to various platforms, and generating more revenues and profits for the business to support operational functions. They also identify business opportunities for the company's growth, meeting client demands, and solving account project discrepancies. A client engagement manager must have excellent communication and organizational skills, especially on coordinating with the clients and updating them on brand progress and deliverables.

What does a channel manager do?

A channel manager is responsible for supervising client relations within the assigned partner accounts. Channel managers handle the project management strategies to achieve clients' satisfaction by following their specifications and requirements. They manage marketing and promotional campaigns to improve brand awareness of the target market audience. A channel manager also oversees media relations techniques, as well as publishing digital content that would attract customers and generate more revenue resources for the business. A channel manager coordinates with channel partners for maintaining optimal performance and maximum productivity.

Client engagement manager vs channel manager salary

Client engagement managers and channel managers have different pay scales, as shown below.

Client Engagement ManagerChannel Manager
Average salary$108,936$87,573
Salary rangeBetween $69,000 And $169,000Between $63,000 And $121,000
Highest paying CitySan Francisco, CASunnyvale, CA
Highest paying stateNew JerseyCalifornia
Best paying companyCitiMeta
Best paying industryTechnologyProfessional

Differences between client engagement manager and channel manager education

There are a few differences between a client engagement manager and a channel manager in terms of educational background:

Client Engagement ManagerChannel Manager
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 79%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Client engagement manager vs channel manager demographics

Here are the differences between client engagement managers' and channel managers' demographics:

Client Engagement ManagerChannel Manager
Average age4646
Gender ratioMale, 58.5% Female, 41.5%Male, 70.1% Female, 29.9%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage7%7%

Differences between client engagement manager and channel manager duties and responsibilities

Client engagement manager example responsibilities.

  • Manage multiple SLA's within the agreement.
  • Lead the creation of for an iPaaS cloud solution.
  • Manage business-proposal development and RFP responses with swift turnarounds and tight deadlines.
  • Manage client experience across a variety of industries, e.g., technology, healthcare, professional services, manufacturing.
  • Manage website development projects and SAAS client relationships with school districts nationwide, ranging in size from single-school to 5th-largest.
  • Lead the system implementation initiative which involve client resources, external Sharepoint developers and architects.
  • Show more

Channel manager example responsibilities.

  • Use SalesForce to keep track of customers and prospective leads information.
  • Manage social media advertising, SEO and PCP advertising as part of daily tasks.
  • Manage and communicate with over 2600 VAR's/reseller accounts at industry relate conferences, user groups and tradeshows.
  • Manage multinational marketing group in strategic marketing and channel development in the Americas, EMEA and APJK.
  • Launch and manage the domestic distribution go-to-market channel strategy.
  • Develop co-marketing business plans resulting in YoY growth with several manage partners.
  • Show more

Client engagement manager vs channel manager skills

Common client engagement manager skills
  • Customer Satisfaction, 22%
  • Client Engagement, 22%
  • Issue Resolution, 17%
  • Service Delivery, 15%
  • Client Facing, 3%
  • Project Management, 2%
Common channel manager skills
  • Customer Service, 7%
  • CRM, 5%
  • Digital Marketing, 4%
  • Business Development, 4%
  • Channel Marketing, 4%
  • Cloud, 4%

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