Client service specialist vs client care specialist

The differences between client service specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a client care specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a client care specialist are client care, PET, and patients.

Client service specialist vs client care specialist overview

	Client Service Specialist	Client Care Specialist
Yearly salary	$40,043	$29,660
Hourly rate	$19.25	$14.26
Growth rate	-4%	-4%
Number of jobs	225,591	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client service specialist do?

A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Client service specialist vs client care specialist salary

Client service specialists and client care specialists have different pay scales, as shown below.

	Client Service Specialist	Client Care Specialist
Average salary	$40,043	$29,660
Salary range	Between $26,000 And $61,000	Between $18,000 And $46,000
Highest paying City	New York, NY	Irvine, CA
Highest paying state	New York	Alaska
Best paying company	Moody's	Bank of America
Best paying industry	Finance	Finance

Differences between client service specialist and client care specialist education

There are a few differences between a client service specialist and a client care specialist in terms of educational background:

	Client Service Specialist	Client Care Specialist
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client service specialist vs client care specialist demographics

Here are the differences between client service specialists' and client care specialists' demographics:

	Client Service Specialist	Client Care Specialist
Average age	40	40
Gender ratio	Male, 29.5% Female, 70.5%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client service specialist and client care specialist duties and responsibilities

Client service specialist example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client service specialist vs client care specialist skills

Common client service specialist skills

Client Service, 16%
Excellent Interpersonal, 7%
Client Facing, 6%
Client Issues, 5%
Data Entry, 5%
Work Ethic, 4%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

Client Service Specialist vs. similar jobs

Client Service Specialist related careers

Client Service Specialist related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Service Specialist
Client Service Specialist vs Client Care Specialist

Updated January 8, 2025

Browse office and administrative jobs