Client service specialist vs customer care specialist

The differences between client service specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a customer care specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Client service specialist vs customer care specialist overview

	Client Service Specialist	Customer Care Specialist
Yearly salary	$40,043	$32,427
Hourly rate	$19.25	$15.59
Growth rate	-4%	-4%
Number of jobs	225,591	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

What does a client service specialist do?

A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Client service specialist vs customer care specialist salary

Client service specialists and customer care specialists have different pay scales, as shown below.

	Client Service Specialist	Customer Care Specialist
Average salary	$40,043	$32,427
Salary range	Between $26,000 And $61,000	Between $26,000 And $39,000
Highest paying City	New York, NY	Grand Forks, ND
Highest paying state	New York	Hawaii
Best paying company	Moody's	Axogen
Best paying industry	Finance	Insurance

Differences between client service specialist and customer care specialist education

There are a few differences between a client service specialist and a customer care specialist in terms of educational background:

	Client Service Specialist	Customer Care Specialist
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Client service specialist vs customer care specialist demographics

Here are the differences between client service specialists' and customer care specialists' demographics:

	Client Service Specialist	Customer Care Specialist
Average age	40	40
Gender ratio	Male, 29.5% Female, 70.5%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client service specialist and customer care specialist duties and responsibilities

Client service specialist example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Client service specialist vs customer care specialist skills

Common client service specialist skills

Client Service, 16%
Excellent Interpersonal, 7%
Client Facing, 6%
Client Issues, 5%
Data Entry, 5%
Work Ethic, 4%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

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Office and Administrative Industry
Client Service Specialist
Client Service Specialist vs Customer Care Specialist

Updated January 8, 2025

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