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The differences between client service specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a member service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $33,769 average annual salary of a member service specialist.
The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Client Service Specialist | Member Service Specialist | |
| Yearly salary | $40,043 | $33,769 |
| Hourly rate | $19.25 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 225,591 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Client service specialists and member service specialists have different pay scales, as shown below.
| Client Service Specialist | Member Service Specialist | |
| Average salary | $40,043 | $33,769 |
| Salary range | Between $26,000 And $61,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Moody's | Digital Federal Credit Union |
| Best paying industry | Finance | Finance |
There are a few differences between a client service specialist and a member service specialist in terms of educational background:
| Client Service Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service specialists' and member service specialists' demographics:
| Client Service Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.5% Female, 70.5% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |