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The differences between client service supervisors and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client service supervisor and a service center manager. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a client service supervisor include background checks, customer satisfaction and cash handling. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Client Service Supervisor | Service Center Manager | |
| Yearly salary | $48,789 | $40,821 |
| Hourly rate | $23.46 | $19.63 |
| Growth rate | 10% | 6% |
| Number of jobs | 75,154 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Client service supervisors and service center managers have different pay scales, as shown below.
| Client Service Supervisor | Service Center Manager | |
| Average salary | $48,789 | $40,821 |
| Salary range | Between $34,000 And $68,000 | Between $30,000 And $54,000 |
| Highest paying City | Toms River, NJ | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Essence Global | Capgemini |
| Best paying industry | Media | Energy |
There are a few differences between a client service supervisor and a service center manager in terms of educational background:
| Client Service Supervisor | Service Center Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between client service supervisors' and service center managers' demographics:
| Client Service Supervisor | Service Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 32.7% Female, 67.3% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |