Client service supervisor vs service director

The differences between client service supervisors and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client service supervisor and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $48,789 average annual salary of a client service supervisor.

The top three skills for a client service supervisor include background checks, customer satisfaction and cash handling. The most important skills for a service director are patients, healthcare, and patient care.

Client service supervisor vs service director overview

	Client Service Supervisor	Service Director
Yearly salary	$48,789	$114,981
Hourly rate	$23.46	$55.28
Growth rate	10%	28%
Number of jobs	75,154	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Client service supervisor vs service director salary

Client service supervisors and service directors have different pay scales, as shown below.

	Client Service Supervisor	Service Director
Average salary	$48,789	$114,981
Salary range	Between $34,000 And $68,000	Between $70,000 And $188,000
Highest paying City	Toms River, NJ	San Francisco, CA
Highest paying state	New Jersey	California
Best paying company	Essence Global	Mayo Clinic
Best paying industry	Media	Technology

Differences between client service supervisor and service director education

There are a few differences between a client service supervisor and a service director in terms of educational background:

	Client Service Supervisor	Service Director
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Client service supervisor vs service director demographics

Here are the differences between client service supervisors' and service directors' demographics:

	Client Service Supervisor	Service Director
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	12%

Differences between client service supervisor and service director duties and responsibilities

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Client service supervisor vs service director skills

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Client Service Supervisor
Client Service Supervisor vs Service Director

Updated January 8, 2025

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