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The differences between client service supervisors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client service supervisor and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a client service supervisor include background checks, customer satisfaction and cash handling. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Client Service Supervisor | Service Manager | |
| Yearly salary | $48,789 | $74,009 |
| Hourly rate | $23.46 | $35.58 |
| Growth rate | 10% | 6% |
| Number of jobs | 75,154 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Client service supervisors and service managers have different pay scales, as shown below.
| Client Service Supervisor | Service Manager | |
| Average salary | $48,789 | $74,009 |
| Salary range | Between $34,000 And $68,000 | Between $47,000 And $116,000 |
| Highest paying City | Toms River, NJ | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Essence Global | Latham & Watkins |
| Best paying industry | Media | Technology |
There are a few differences between a client service supervisor and a service manager in terms of educational background:
| Client Service Supervisor | Service Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between client service supervisors' and service managers' demographics:
| Client Service Supervisor | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 32.7% Female, 67.3% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |