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The differences between client service technicians and field technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service technician and a field technician. Additionally, a client service technician has an average salary of $48,433, which is higher than the $37,520 average annual salary of a field technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a field technician are customer service, ladders, and test equipment.
| Client Service Technician | Field Technician | |
| Yearly salary | $48,433 | $37,520 |
| Hourly rate | $23.29 | $18.04 |
| Growth rate | 8% | 8% |
| Number of jobs | 136,761 | 123,149 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 40% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
Client service technicians and field technicians have different pay scales, as shown below.
| Client Service Technician | Field Technician | |
| Average salary | $48,433 | $37,520 |
| Salary range | Between $25,000 And $90,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Connecticut |
| Best paying company | - | DCP Midstream |
| Best paying industry | - | Energy |
There are a few differences between a client service technician and a field technician in terms of educational background:
| Client Service Technician | Field Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service technicians' and field technicians' demographics:
| Client Service Technician | Field Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |