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The differences between client service technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service technician, becoming a junior technician takes usually requires 1-2 years. Additionally, a client service technician has an average salary of $48,433, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Client Service Technician | Junior Technician | |
| Yearly salary | $48,433 | $39,417 |
| Hourly rate | $23.29 | $18.95 |
| Growth rate | 8% | 10% |
| Number of jobs | 136,761 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 34% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Client service technicians and junior technicians have different pay scales, as shown below.
| Client Service Technician | Junior Technician | |
| Average salary | $48,433 | $39,417 |
| Salary range | Between $25,000 And $90,000 | Between $26,000 And $57,000 |
| Highest paying City | - | Alexandria, VA |
| Highest paying state | - | New York |
| Best paying company | - | Citi |
| Best paying industry | - | Technology |
There are a few differences between a client service technician and a junior technician in terms of educational background:
| Client Service Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between client service technicians' and junior technicians' demographics:
| Client Service Technician | Junior Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |