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The differences between client service technicians and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service technician, becoming a level senior technician takes usually requires 1-2 years. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $48,433 average annual salary of a client service technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a level senior technician are customer service, technical support, and desktop support.
| Client Service Technician | Level Senior Technician | |
| Yearly salary | $48,433 | $75,232 |
| Hourly rate | $23.29 | $36.17 |
| Growth rate | 8% | 10% |
| Number of jobs | 136,761 | 75,279 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Client service technicians and level senior technicians have different pay scales, as shown below.
| Client Service Technician | Level Senior Technician | |
| Average salary | $48,433 | $75,232 |
| Salary range | Between $25,000 And $90,000 | Between $51,000 And $110,000 |
| Highest paying City | - | Mountain View, CA |
| Highest paying state | - | California |
| Best paying company | - | Citi |
| Best paying industry | - | Finance |
There are a few differences between a client service technician and a level senior technician in terms of educational background:
| Client Service Technician | Level Senior Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between client service technicians' and level senior technicians' demographics:
| Client Service Technician | Level Senior Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |