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The differences between client service technicians and network support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service technician, becoming a network support technician takes usually requires 1-2 years. Additionally, a network support technician has an average salary of $48,622, which is higher than the $48,433 average annual salary of a client service technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Client Service Technician | Network Support Technician | |
| Yearly salary | $48,433 | $48,622 |
| Hourly rate | $23.29 | $23.38 |
| Growth rate | 8% | 5% |
| Number of jobs | 136,761 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 44 | 43 |
| Years of experience | 12 | 2 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Client service technicians and network support technicians have different pay scales, as shown below.
| Client Service Technician | Network Support Technician | |
| Average salary | $48,433 | $48,622 |
| Salary range | Between $25,000 And $90,000 | Between $38,000 And $61,000 |
| Highest paying City | - | Troy, NY |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between a client service technician and a network support technician in terms of educational background:
| Client Service Technician | Network Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | - | University of Pennsylvania |
Here are the differences between client service technicians' and network support technicians' demographics:
| Client Service Technician | Network Support Technician | |
| Average age | 44 | 43 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 1% | 9% |