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The differences between client service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $48,433 average annual salary of a client service technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Client Service Technician | Service Technician Lead | |
| Yearly salary | $48,433 | $104,707 |
| Hourly rate | $23.29 | $50.34 |
| Growth rate | 8% | 8% |
| Number of jobs | 136,761 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 35% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Client service technicians and service technician leads have different pay scales, as shown below.
| Client Service Technician | Service Technician Lead | |
| Average salary | $48,433 | $104,707 |
| Salary range | Between $25,000 And $90,000 | Between $66,000 And $164,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a client service technician and a service technician lead in terms of educational background:
| Client Service Technician | Service Technician Lead | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service technicians' and service technician leads' demographics:
| Client Service Technician | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |