Client services consultant vs customer services coordinator

The differences between client services consultants and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services consultant and a customer services coordinator. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Client services consultant vs customer services coordinator overview

	Client Services Consultant	Customer Services Coordinator
Yearly salary	$66,671	$35,520
Hourly rate	$32.05	$17.08
Growth rate	-4%	-4%
Number of jobs	258,107	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Client services consultant vs customer services coordinator salary

Client services consultants and customer services coordinators have different pay scales, as shown below.

	Client Services Consultant	Customer Services Coordinator
Average salary	$66,671	$35,520
Salary range	Between $40,000 And $109,000	Between $27,000 And $45,000
Highest paying City	Uniondale, NY	Richmond, CA
Highest paying state	New York	Massachusetts
Best paying company	Control Risks	Stanford University
Best paying industry	Technology	Finance

Differences between client services consultant and customer services coordinator education

There are a few differences between a client services consultant and a customer services coordinator in terms of educational background:

	Client Services Consultant	Customer Services Coordinator
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Client services consultant vs customer services coordinator demographics

Here are the differences between client services consultants' and customer services coordinators' demographics:

	Client Services Consultant	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 47.9% Female, 52.1%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services consultant and customer services coordinator duties and responsibilities

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Client services consultant vs customer services coordinator skills

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Client Services Consultant
Client Services Consultant vs Customer Services Coordinator

Updated January 8, 2025

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