Post job

Computer laboratory supervisor vs technical support technician

The differences between computer laboratory supervisors and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer laboratory supervisor and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $36,304 average annual salary of a computer laboratory supervisor.

The top three skills for a computer laboratory supervisor include computer lab equipment, mac and troubleshoot. The most important skills for a technical support technician are customer service, technical support, and patients.

Computer laboratory supervisor vs technical support technician overview

Computer Laboratory SupervisorTechnical Support Technician
Yearly salary$36,304$40,210
Hourly rate$17.45$19.33
Growth rate10%10%
Number of jobs54,027165,677
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 40%
Average age4242
Years of experience22

Computer laboratory supervisor vs technical support technician salary

Computer laboratory supervisors and technical support technicians have different pay scales, as shown below.

Computer Laboratory SupervisorTechnical Support Technician
Average salary$36,304$40,210
Salary rangeBetween $20,000 And $62,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between computer laboratory supervisor and technical support technician education

There are a few differences between a computer laboratory supervisor and a technical support technician in terms of educational background:

Computer Laboratory SupervisorTechnical Support Technician
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Computer laboratory supervisor vs technical support technician demographics

Here are the differences between computer laboratory supervisors' and technical support technicians' demographics:

Computer Laboratory SupervisorTechnical Support Technician
Average age4242
Gender ratioMale, 68.2% Female, 31.8%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.7% White, 54.9% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer laboratory supervisor and technical support technician duties and responsibilities

Computer laboratory supervisor example responsibilities.

  • Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
  • Provide Internet support for internal clients in setting up connections and troubleshoot problems associate with server and connectivity.
  • Assist lab users run system backups, install software, and make repairs; and monitor Decnet/Internet and mainframe connections.
  • Lead student orientations to register students, set up testing, and review scores and assessments for the GED program.
  • Partner with local community college and online universities to mentor GED graduates to pursue higher education learning including distance learning.
  • Design and implement hardening PC standards for computer labs and college user community maintaining industry standards incorporate SOX compliance practices.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Computer laboratory supervisor vs technical support technician skills

Common computer laboratory supervisor skills
  • Computer Lab Equipment, 9%
  • Mac, 8%
  • Troubleshoot, 7%
  • Computer Software, 5%
  • Lab Assistants, 5%
  • Computer Programs, 5%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

Browse computer and mathematical jobs