Computer repair engineer vs technical support specialist

Differences between computer repair engineer and technical support specialist duties and responsibilities

Computer repair engineer example responsibilities.

• Accomplish relational database administration and implementation.
• Repair and maintain gasoline engines used to power equipment such as portable saws and lawn mowers.
• Service and repair small engines off of chainsaws, buck saws, weed trimmers, mowers and blowers.
• Repair weedeaters and lawmmower engines change carburetors gaskets spark plugs an replace fuel lines driveshafts lawnmowers blades
• Lower field service call times by working closely with customers and field engineers to troubleshoot system issues.
• Train team members on servicing retail equipment, customers' policies, expectations, and SLA requirements.
Show more

Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
Show more