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Computer support engineer vs software support technician

The differences between computer support engineers and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer support engineer and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $79,531 average annual salary of a computer support engineer.

The top three skills for a computer support engineer include CAD, PCB and linux. The most important skills for a software support technician are customer service, troubleshoot, and java.

Computer support engineer vs software support technician overview

Computer Support EngineerSoftware Support Technician
Yearly salary$79,531$79,670
Hourly rate$38.24$38.30
Growth rate10%10%
Number of jobs122,786117,059
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 59%
Average age4242
Years of experience22

Computer support engineer vs software support technician salary

Computer support engineers and software support technicians have different pay scales, as shown below.

Computer Support EngineerSoftware Support Technician
Average salary$79,531$79,670
Salary rangeBetween $59,000 And $106,000Between $55,000 And $113,000
Highest paying CityMountain View, CASan Francisco, CA
Highest paying stateOregonCalifornia
Best paying companyAppleRSM US
Best paying industryTechnologyFinance

Differences between computer support engineer and software support technician education

There are a few differences between a computer support engineer and a software support technician in terms of educational background:

Computer Support EngineerSoftware Support Technician
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 59%
Most common majorElectrical EngineeringComputer Science
Most common collegeCalifornia State University - Long BeachStanford University

Computer support engineer vs software support technician demographics

Here are the differences between computer support engineers' and software support technicians' demographics:

Computer Support EngineerSoftware Support Technician
Average age4242
Gender ratioMale, 86.1% Female, 13.9%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 54.4% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer support engineer and software support technician duties and responsibilities

Computer support engineer example responsibilities.

  • Accomplish many networking projects and utilize many command line level processing for LINUX / UNIX operating base systems.
  • Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
  • Upgrade many UNIX / LINUX version operating systems independently.
  • Configure hardware/software for VPN networking.
  • Support all business applications and VPN connectivity internet and modem applications
  • Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
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Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
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Computer support engineer vs software support technician skills

Common computer support engineer skills
  • CAD, 22%
  • PCB, 9%
  • Linux, 9%
  • Customer Service, 6%
  • System Administration, 5%
  • Desk Support, 5%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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