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Computer test technician vs desk support technician

The differences between computer test technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer test technician and a desk support technician. Additionally, a computer test technician has an average salary of $44,148, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a computer test technician include troubleshoot, PC and ESD. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Computer test technician vs desk support technician overview

Computer Test TechnicianDesk Support Technician
Yearly salary$44,148$40,715
Hourly rate$21.23$19.57
Growth rate10%10%
Number of jobs53,180130,485
Job satisfaction--
Most common degreeAssociate Degree, 49%Bachelor's Degree, 48%
Average age4242
Years of experience22

Computer test technician vs desk support technician salary

Computer test technicians and desk support technicians have different pay scales, as shown below.

Computer Test TechnicianDesk Support Technician
Average salary$44,148$40,715
Salary rangeBetween $30,000 And $63,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between computer test technician and desk support technician education

There are a few differences between a computer test technician and a desk support technician in terms of educational background:

Computer Test TechnicianDesk Support Technician
Most common degreeAssociate Degree, 49%Bachelor's Degree, 48%
Most common majorElectrical EngineeringBusiness
Most common collegeNortheastern UniversityStanford University

Computer test technician vs desk support technician demographics

Here are the differences between computer test technicians' and desk support technicians' demographics:

Computer Test TechnicianDesk Support Technician
Average age4242
Gender ratioMale, 84.4% Female, 15.6%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 8.1% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer test technician and desk support technician duties and responsibilities

Computer test technician example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Assemble and test USB's.
  • Install, maintain, test, adjust, troubleshoot and repair relay and control equipment.
  • Assist other computer technicians as needed on complex PC assembly, integration and configuration projects.
  • Integrate and configure a wide variety of PC hardware, operating systems, software and peripherals.
  • Install and troubleshot hardware of laptops, printers, cameras, and other various computer-relate peripherals.
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Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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Computer test technician vs desk support technician skills

Common computer test technician skills
  • Troubleshoot, 19%
  • PC, 15%
  • ESD, 13%
  • Windows, 11%
  • Test Results, 7%
  • Desktop Computers, 7%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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