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Computer test technician vs services desk technician

The differences between computer test technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer test technician and a services desk technician. Additionally, a computer test technician has an average salary of $44,148, which is higher than the $42,123 average annual salary of a services desk technician.

The top three skills for a computer test technician include troubleshoot, PC and ESD. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Computer test technician vs services desk technician overview

Computer Test TechnicianServices Desk Technician
Yearly salary$44,148$42,123
Hourly rate$21.23$20.25
Growth rate10%10%
Number of jobs53,180145,853
Job satisfaction--
Most common degreeAssociate Degree, 49%Bachelor's Degree, 46%
Average age4242
Years of experience22

Computer test technician vs services desk technician salary

Computer test technicians and services desk technicians have different pay scales, as shown below.

Computer Test TechnicianServices Desk Technician
Average salary$44,148$42,123
Salary rangeBetween $30,000 And $63,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between computer test technician and services desk technician education

There are a few differences between a computer test technician and a services desk technician in terms of educational background:

Computer Test TechnicianServices Desk Technician
Most common degreeAssociate Degree, 49%Bachelor's Degree, 46%
Most common majorElectrical EngineeringInformation Technology
Most common collegeNortheastern UniversityUniversity of Pennsylvania

Computer test technician vs services desk technician demographics

Here are the differences between computer test technicians' and services desk technicians' demographics:

Computer Test TechnicianServices Desk Technician
Average age4242
Gender ratioMale, 84.4% Female, 15.6%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 8.1% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer test technician and services desk technician duties and responsibilities

Computer test technician example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Assemble and test USB's.
  • Install, maintain, test, adjust, troubleshoot and repair relay and control equipment.
  • Assist other computer technicians as needed on complex PC assembly, integration and configuration projects.
  • Integrate and configure a wide variety of PC hardware, operating systems, software and peripherals.
  • Install and troubleshot hardware of laptops, printers, cameras, and other various computer-relate peripherals.
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Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
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Computer test technician vs services desk technician skills

Common computer test technician skills
  • Troubleshoot, 19%
  • PC, 15%
  • ESD, 13%
  • Windows, 11%
  • Test Results, 7%
  • Desktop Computers, 7%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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