Consultation agent vs agent assistant

Differences between consultation agent and agent assistant duties and responsibilities

Consultation agent example responsibilities.

• Manage an android application using java with eclipse and android SDK tools.
• Perform general repairs and tune-ups on a variety of devices including PCs, tablets, and phones.
• Retrieve data from non-functional internal or external HDD's and other storage devices.
• Assist clients with technical problems relate to devices such as PCs, printers, etc.
• Ring customers up using POS for external hard drives, flash drives or other in-store purchases.
• Train newly transfer service department manager on all POS and repair systems relate to service line environment.
Show more

Agent assistant example responsibilities.

• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Train in technical support for Hewlett-Packard customers.
• Handle inbound technical support phone calls from Hewlett-Packard notebook customers.
• Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.