Consumer advocate vs customer service associate

Differences between consumer advocate and customer service associate duties and responsibilities

Consumer advocate example responsibilities.

• Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
• Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
• Used Salesforce as an inter-departmental communications and troubleshooting tool.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
• Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
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Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
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